Frequently Asked Questions

Everything you need to know about your VetMedi shopping experience.

How long does shipping take within the UK?

Standard delivery typically takes 2-4 business days. We also offer an express shipping option for next-day delivery on orders placed before 2 PM GMT.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you offer international shipping?

Yes, VetMedi ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Klarna and Clearpay.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking link to monitor your parcel's progress in real-time.